SHIPPING + RETURNS

BeauTex Designs delivers within Australia and International countries using Australia Post e-Parcel services:
  • Orders placed by 10am (AEDT) on a working day will be processed and dispatched from our warehouse on the same day. Orders placed after 10am (AEDT) will be processed and dispatched the following working day.
  • Orders placed on weekends and public holidays will be dispatched on the next working day.
  • Business days are Monday through Friday, excluding Public Holidays.
  • A valid street number, suburb, postcode & phone number must be included when completing the checkout - orders cannot be processed without this information.
  • BeauTex Designs will not be held responsible for any delays incurred due to missing or incorrect delivery information.

Free standard delivery on all Australian Domestic orders over $200

Delivery cost and times

Australian Standard e-Parcel Delivery

  • Australian Standard e-Parcel delivers only within Australia at a flat rate of $10 inc. GST.
  • For individual orders over $200 inc. GST we offer free standard e-Parcel delivery.

Delivery cost

Delivery time

$10.00 flat rate

*2-7 business days

*Deliveries to WA can take up to 6- 10 business days from order dispatch.

Australian Express e-Parcel Delivery

  • Australian Express e-Parcel delivers only within Australia at a flat rate of $15 inc. GST.
  • Orders placed before 10am AEDT will be dispatched the same day. Orders placed after 10am AEDT will be dispatched the following working day.

Delivery cost

Delivery time

$15.00 flat rate

*1-3 business days


*Deliveries outside of the Australia Post Next Day Network will not be covered by the Next Day Guarantee.

International Standard e-Parcel Delivery

Delivery cost

Delivery time

Cost is calculated at checkout

7-14 business days

Please note - customs and import duties vary from country to country, the customer will be responsible for these charges. BeauTex Designs is not responsible for and will not reimburse any of these charge and duties. If you refuse to accept your parcel your items will be returned back to us. Any charges incurred to us in this return process will be deducted from your refund.

If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.

 

Returns and Exchanges

Full priced items can be returned for a store credit or exchange within 7 days of receiving delivery. The customer can use this credit to purchase a new item or exchange for another size or style. Credit notes are valid for 3 months from date of issue.

Any pre-order cancellations, or returns on pre-ordered items, will result in a store credit valid for 3 months. We are unable to accept any returns or exchanges on sale items unless the item is faulty.

Please note, we do not offer refunds for change of mind or incorrectly selected sizes, refunds are only available if there is a manufacturing fault.

CONDITIONS

• Items must be unworn, unwashed, tags attached and in original condition.

• Postage to return an item is to be covered by the customer, unless the item is faulty, in which case customer must email a photo of the faulty requesting a return label.

• Customer must retain tracking details of their return as we are not liable for any package that goes missing before it reaches us.

Consumer Guarantee

You may choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is significantly different from the sample or description.

 Alternatively you can choose to keep the item and we will compensate you for any drop in value.

 If the problem is not major we will repair the item within a reasonable time. If it is not repaired within a reasonable time you can choose a refund or replacement.

 Please keep your proof of purchase- your receipt.

TO MAKE A RETURN REQUEST, PLEASE FILL IN THIS FORM >> CLICK HERE

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